Fuzzy Pudgies: Pet Portrait Commissions and the Australia Post Debacle
The lesson here is: if it's valuable insure it and be persistent in getting what is owed to you. More often than not people will shirk responsibility, especially big corporations. Keep trying, you have nothing to lose anyway and you might gain something from it. I was paid back the value of these portraits plus postage cost and I was able to refund my client her money without losing any myself. Yes, I lost time but it could have been so much worse.
Sadly this has soured the taste of opening my own online shop and having to deal with postage and customer service since it's quite apparent that the Post Office won't be much help if things do go wrong. Currently trying to think how else I can push Fuzzy Pudgies. I love being able to create handmade and bespoke pieces but it is very time consuming and it is very frustrating when a client receives either a damaged product or not receive it at all. I can't just send a replacement, I need to re-paint it again.
Anyway, hopefully I can think of something else to expand it...once I can concentrate on it again. It will have to remain a hobby business right now since am trying to get something else going!